RETURN POLICY

Our main priority is to make sure all of our customers are 100% satisfied.

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 7 Day Returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!

Returnable Items
Items that can be returned, refunded, or exchanged within 7 days of receiving them must follow the criteria below:

1. Faulty items are damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectations within 7 days of receiving.

Note: All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way. 

Non-Returnable Items

We will not accept returns under the following conditions:

Items outside the 7-day return timeframe
Washed, worn, used, or misused items.
Due to the new product has a slight smell.

Notes: All returns must be authorized by our Team via the Support Center. If anything is wrong, submit an email or send a Voicemail/SMS request to us.

Returns Process & Time-Frame

Please carefully follow our return process to minimize any delays: 

If your item is returnable (see above), please submit a ticket or send a Voicemail/SMS request to us stating your:

– Order number:
– Product name:
– Reason for return:
– Photographs clearly demonstrating the item’s flaw:

Exchanges

If you are dissatisfied with our products and wish to exchange them, please contact us. We will reship the right merchandise that you want to exchange. If you are not satisfied with our items and want to exchange them, you need to pay the shipping cost.

Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. Please always Contact Us prior to returning, submit an email, or send a Voicemail/SMS request to us at support@watches-jp.com

Note: All shipping fees are at the customers’ expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

REFUND POLICY

Luxury paradise issues a refund to the original form of payment used on an order in the event that your order:
The item(s) was proven to be damaged, defective, or incorrect.

Subtem will take 2–5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. However, in some cases, payment gateway issues may result in a longer refund time of 20–30 days. If this is the case, we will send you a notification via email and offer a similar product change option or ask you to wait longer. We hope you understand that the payment gateway problem is a force majeure, and we are working to fix it in the future.

Can’t find what you’re looking for?
Please contact us at support@watches-jp.com for questions related to refunds and returns.